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FAQ
RM5 ELECTRONIC COIN VALIDATORS:
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I cloned a validator, why does it not work correctly?
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Why does the validator refuse one or all coins? In this case, what shall I do?
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Why does the validator accept the coins but the machine displays no credit or a wrong credit? What shall I do
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Why does the validator not communicate with Clone 5 or the Programmer?

CHANGEURO MULTI-SIMPLY - AUTOCOIN MONEY-CHANGERS
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The Autocoin money-changer does not work correctly and “machine out of order” appears on the display. What shall I do?
DUAL COIN - CHANGEURO EASY – SIMPLYCOIN MONEY-CHANGERS
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To carry out modifications in the machine programming, what shall I do?
CHANGEURO MULTI-SIMPLY – AUTOCOIN MONEY-CHANGERS
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To carry out modifications in the machine programming, what shall I do?

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RM5 ELECTRONIC COIN VALIDATORS
I cloned a validator, why does it not work correctly?

If you clone a validator having the sorter enabled (RM5 x 21) with 3.05 or 3.05 firmware version, marked on the round label, on a validator with a previous firmware version, some parameters shall be reconfigured:

- Using Clone 5

At the end of the clonation, the frame concerning the programmed channels will appear, check the “Sub” windows of the programmed channels, delete the value displayed in them and set “0” or the value of the destination channel.
This procedure shall be carried out even if the value “0” is already present inside them.
Press “write” button



- Using the Programmer

At the end of the clonation, go to “Substitute Channel” function, the programmer will ask to introduce the channel of which the output is to be deviated, select one of the programmed channels and press “OK”; the programmer will visualize “0”; now just press “OK”.

This procedure shall be carried out for all programmed channels.

  Vai sopra
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Why does the validator refuse one or all coins? In this case, what shall I do?
  • Check the position of the Switches concerning the first six channels of the validator. For a coin to be accepted the dip-switch related to the channel on which the coin has been adjusted shall be in “OFF” position.
  • Connect validator to PC and open Clone5 program.
A Make sure that the channels are adjusted and enabled.
B Make sure that the validator configuration is the configuration required by the machine.
C Make sure that for each channel there is the value of the coin or token.
D In totalizer versions, check price setting.
E Check the presence of a “Limit” ,if any.
F Check the correct operation of the “Cash Sensor” in “Hardware” function.
Check that “Cash” sensor (TLP) is“Disabled”. To check its operation introduce a coin into the cash hole (see figure in the RM5 manual) and press Test Hardware button; its status will change and “enabled” will be displayed.
  • If it still does not accept, refer to the repair guide in the validator manual.
  Vai sopra
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Why does the validator accept the coins but the machine displays no credit or a wrong credit? What shall I do?
  • Make sure that the validator configuration is the configuration required by the machine.
  • Make sure that the Value Table of the machine is correctly set, i.e. the machine channels correspond to the validator channels.
  • Connect the validator to the PC and open Clone5 program.
  • Carry out the output test, by checking that the six leds corresponding to the six outputs light up.
    Please refer to the repair guide in the validator manual.
  Vai sopra
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Why does the validator not communicate with Clone 5 or Programmer?
  • Please refer to the repair guide in the validator manual
  Vai sopra
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CHANGEURO MULTI-SIMPLY - AUTOCOIN MONEY-CHANGERS
The Autocoin money-changer does not work correctly and “out of order” appears on the display. What shall I do?

Press PLUS and OK buttons of the programmer at the same time.
Select ASSISTANCE with PLUS button.
Confirm with OK button.
Select ALARM LIST with PLUS button..
Confirm with OK button.
One of the following alarms will appear:
- Empty
- Alarm 2 = Hopper Blocked.
- Alarm 3 = Distribution with no control.
- Alarm 4 = Exit sensor failure.
- Alarm 5 = Token stuck upon turning on.

After identifying the type of alarm and the hopper involved, proceed as follows:

- Turn off the money-changer.
- Remove the hopper involved.
- Empty the hopper by tilting in over a table to check the coming out of any foreign matter.
- Blow some compressed air into it (max 4 Bar) to remove any dirt.
- With a cloth damped in alcohol clean the two brass plates (coin presence sensors) to remove any greasiness and oxidation.
- Fill in the hopper and re-introduce it.
- Turn on the money-changer.

If the machine is still OUT OF ORDER proceed as follows:

Procedure for machines featuring more than one hopper:


- Turn off the money-changer.
- Remove the hopper corresponding to the alarm position.
- Invert it with a correctly operating hopper.
- Turn on the money-changer.

Upon turning on, the machine will still be OUT OF ORDER.

- Press PLUS and OK buttons of the programmer at the same time.
- Select ASSISTANCE with PLUS button.
- Confirm with OK button.
- Select ALARM LIST with PLUS button.
- Confirm with OK button.

Check whether the error moved and followed the hopper; if so, the hopper shall be replaced; on the contrary if the error remained in the same position, proceed as follows:

- Turn off the money-changer.
- Put the hoppers in the initial position.
- Remove the board-protecting plate.
- Invert the connectors of the slide (marked with HPx and ALHPx) of the alarm position with the connectors of a correctly operating slide.

Press PLUS and OK buttons of the programmer at the same time.
Select ASSISTANCE with PLUS button.
Confirm with OK button.
Select ALARM LIST with PLUS button.
Confirm with OK button.

Check whether the error moved and followed the slide; if so, the slide shall be replaced; while if the error remained in the same position, the board shall be repaired.

Procedure for machines featuring one hopper:

- Turn off the money-changer.
- Remove the hopper.
- Replace it with a correctly operating hopper.
- Turn on the money-changer.

If, when turned on, the machine still is OUT OF ORDER, proceed as follows:

- Turn off the money-changer.
- Remove the board-protecting plate.
- Replace the slide with a correctly operating slide
- Turn on the money-changer.

If,when turned on, the machine still is OUT OF ORDER, the board shall be repaired.

  Vai sopra
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DUAL COIN - CHANGEURO EASY - SIMPLYCOIN MONEY-CHANGERS
After replacing the CPU board the words “out of order” appear on the machine. What shall I do?
01_Press PLUS and OK buttons at the same time.
02_Select ASSISTANCE TECHNICIAN MANAGEMENT with PLUS button.
03_Confirm with OK button.
04_Select DEFAULT LOAD ASSISTANCE with PLUS button.
05_Confirm with OK button.
06_Select DEFAULT LOAD YES with PLUS button.
07_Confirm with OK button.
08_Select ASSISTANCE EXIT with PLUS button.
09_Confirm with OK button.
10_Select CONFIGURATION TECHNICIAN MANAGEMENT with PLUS button.
11_Confirm with OK button.
12_Select VALUE TABLE CONFIGURATION with PLUS button.
13_Confirm with OK button.
14_Select COIN CONFIGURATION with PLUS button.
15_Confirm with OK button.
16_Make sure the set values correspond to the values programmed in the validator:
- If they correspond, keep MINUS button pressed until COINS is displayed.
- If they do not correspond, modify the values – remember that with OK button you can move among the different digits, with PLUS button you can modify them.
17_Select BANKNOTE CONFIGURATION with PLUS button.
18_Confirm with OK button.
19_Make sure the set values correspond to the values programmed in the validator:
- If they correspond, keep MINUS button pressed until BANKNOTES is displayed.
- If they do not correspond, modify the values – remember that with OK button you can move among the different digits, with PLUS button you can modify them.
20_Select EXIT CONFIGURATION with PLUS button.
21_Confirm with OK button.
22_Select CONFIGURATION HOPPERS ON with PLUS button.
23_Confirm with OK button.
24_Set the contents for the existing hoppers (coins, tokens, cards1 or cards2) and set OFF for the non implemented hoppers.
25_Select EXIT CONFIGURATION with PLUS button.
26_Confirm with OK button.
27_Select CONFIGURATION TECHNICIAN MANAGEMENT with PLUS button.
28_Confirm with OK button.
29_Select HOPPER VALUE PROGRAMMING with PLUS button.
30_Confirm with OK button.
31_Set the value of the token/coin/card to be supplied by the Hopper.
Modify the values – remember that with OK button you can move among the different digits, with PLUS button you can modify them.
32_Select DISTRIBUTION CHOICE PROGRAMMING with PLUS button.
33_Confirm with OK button.
34_Set change table according to your requirements with reference to the manual and the example below.
35_Select AUTOMATIC THRESHOLD PROGRAMMING with PLUS button.
36_Confirm with OK button.
37_Set the value at which the Hopper shall distribute without having to press the distribution button.
Modify the values – remember that with OK button you can move among the different digits, with PLUS button you can modify them.
38_Select PROGRAMMING EXIT with PLUS button.
39_Confirm with OK button.
40_Continue to exit until you go back to the starting condition.
41_Turn off the machine and turn it on again.

DISTRIBUTION CHOICE function shown on the display



EXAMPLE 1: THE MACHINE FEATURES ONLY ONE HOPPER CONTAINING 0,50 Euro TOKENS.

Level 1 Change 1
0.50 1X 0.50
(0.50)

Level 1 Change 2
0.50 0X 0.50
(0.00)


All following tables shall be set to 0.

EXAMPLE 2: THE MACHINE FEATURES TWO HOPPERS CONTAINING 0.50 Euro TOKENS AND A BONUS IS NEEDED WHEN THE VALUE OF 5,00 Euro IS REACHED (THE MONEY-CHANGER WILL SUPPLY 11 TOKENS INSTEAD OF 10)

Level 1 Change 1
0.50 1X 0.50
(0.50) 0X 0.50

Level 1 Change 2
0.50 0X 0.50
(0.50) 1X 0.50

Level 1 Change 3
0.50 0X 0.50
(0.00) 0X 0.50

Level 2 Change 1
5.00 5X 0.50
(5.50) 6X 0.50

Level 2 Change 2
5.00 0X 0.50
(0.00) 0X 0.50

All following tables shall be set to 0

  Vai sopra
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CHANGEURO MULTI-SIMPLY – AUTOCOIN MONEY-CHANGERS

After replacing the CPU board the words “out of order” appear on the machine. What shall I do?

01_Press PLUS and OK buttons at the same time.
02_Select ASSISTANCE with PLUS button.
03_Confirm with OK button.
04_Select RESET with PLUS button.
05_Confirm with OK button.
06_Select PROGRAMMING+ CONFIGURATION with PLUS button.
07_Confirm with OK button.
08_Select EXIT with PLUS button.
09_Confirm with OK button.
10_Select CONFIGURATION with PLUS button.

11_Confirm with OK button.

FOR AUTOCOIN ONLY :
A_Select OPTIONS with PLUS Button.
B_Confirm with OK button.
C_Select DISPLAY with PLUS button.
D_Confirm with OK button.
The words INTERNAL DISPLAY ON will appear.
E_Select YES with PLUS button.
F_Confirm with OK button.
G_Select EXIT with PLUS button.
H_Confirm with OK button.
I_Continue to exit until you go back to the starting condition.
L_Turn off the machine and turn it on again.
M_Press PLUS and OK buttons at the same time.
N_Select CONFIGURATION with PLUS button.
O_Confirm with OK button.
Resume from point 12.


12_Select VALUE TABLE with PLUS button.
13_Confirm with OK button.
14_Select COINS with PLUS button.
15_Confirm with OK button.
16_Make sure the set values correspond to the values programmed in the validator:
- If they correspond, keep MINUS button pressed until COINS is displayed.
- If they do not correspond, modify the values – remember that with OK button you can move among the different digits, with PLUS button you can modify them.
17_Select BANKNOTES with PLUS button.
18_Confirm with OK button.
19_Make sure the set values correspond to the values programmed in the validator:
- If they correspond, keep MINUS button pressed until BANKNOTES is displayed.
- If they do not correspond, modify the values – remember that with OK button you can move among the different digits, with PLUS button you can modify them.
20_Select EXIT with PLUS button.
21_Confirm with OK button.
22_Select HOPPERS ON with PLUS button.
23_Confirm with OK button.
24_Set the contents for the existing hoppers (coins, tokens, cards1 or cards2) and set OFF for the non implemented hoppers.
25_Select EXIT with PLUS button.
26_Confirm with OK button.
27_Select PROGRAMMING with PLUS button.
28_Confirm with OK button.
29_Select DISTRIBUTED PIECE VALUE with PLUS button.
30_Confirm with OK button.
31_Set the value of the token/coin/card to be supplied by the Hopper.
Modify the values – remember that with OK button you can move among the different digits, with PLUS button you can modify them.
32_Select DISTRIBUTION CHOICE with PLUS button.
33_Confirm with OK button.
34_Set change table according to your requirements with reference to the manual and the example below.
35_Select AUTOMATIC THRESHOLD with PLUS button.
36_Confirm with OK button.
37_Set the value at which the Hopper shall distribute without having to press the distribution button.
Modify the values – remember that with OK button you can move among the different digits, with PLUS button you can modify them
38_Select EXIT with PLUS button.
39_Confirm with OK button.
40_Continue to exit until you go back to the starting condition.
41_Turn off the machine and turn it on again.

DISTRIBUTION CHOICE function shown on the display



EXAMPLE 1: THE MACHINE FEATURES ONLY ONE HOPPER CONTAINING 0,50 Euro TOKENS.

1.1 0,50 (0,50)
1Tokens 1X0,50

1.2 0,50 (0,00)
1Tokens 0X0,50

All following tables shall be set to 0.

EXAMPLE 2: THE MACHINE FEATURES TWO HOPPERS CONTAINING 0.50 Euro TOKENS AND A BONUS IS NEEDED WHEN THE VALUE OF 5,00 Euro IS REACHED (THE MONEY-CHANGER WILL SUPPLY 11 TOKENS INSTEAD OF 10)

1.1 0,50 (0,50)
1Tokens 1X0,50
2Tokens 0X0,50

1.2 0,50 (0,50)
1Tokens 0X0,50
2Tokens 1X0,50

1.3 0,50 (0,00)
1Tokens 0X0,50
2Tokens 0X0,50

2.1 5,00 (5,50)
1Tokens 5X0,50
2Tokens 6X0,50

2.2 5,00 (0,00)
1Tokens 0X0,50
2Tokens 0X0,50

All following tables shall be set to 0.

EXAMPLE 3: THE MACHINE FEATURES THREE HOPPERS CONTAINING 0,05 Euro, 0,10 Euro AND 0,20 Euro COINS

1.1 0,10 (0,10)
1Coins 2X0,05
2Coins 0X0,10
3Coins 0X0,20

1.2 0,10 (0,00)
1Coins 0X0,05
2Coins 0X0,10
3Coins 0X0,20

2.1 0,20 (0,20)
1Coins 2X0,05
2Coins 1X0,10
3Coins 0X0,20

2.2 0,20 (0,00)
1Coins 0X0,05
2Coins 0X0,10
3Coins 0X0,20

3.1 0,50 (0,50)
1Coins 2X0,05
2Coins 2X0,10
3Coins 1X0,20

3.2 0,50 (0,00)
1Coins 0X0,05
2Coins 0X0,10
3Coins 0X0,20

4.1 5,00 (5,00)
1Coins 4X0,05
2Coins 8X0,10
3Coins 20X0,20

4.2 5,00 (0,00)
1Coins 0X0,05
2Coins 0X0,10
3Coins 0X0,20

All following tables shall be set to 0

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